Welcome to HTPay by Hind Terminals Pvt. Ltd.

HTPay is a secure online payment platform developed by Hind Terminals Pvt. Ltd. to simplify and digitize payment processing for Empty Container Handling Charges. The portal enables customers to complete their transactions quickly, securely, and transparently without the need for manual paperwork or physical visits.

Designed with efficiency and convenience in mind, HTPay streamlines the complete payment lifecycle—from Delivery Order submission to Proforma Invoice generation, secure online payment, and automatic Final E-Invoice issuance.

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Key Features

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Our Commitment

HTPay is committed to providing a reliable, secure, and user-friendly payment experience. The platform is designed to protect customer information while ensuring fast transaction processing and operational transparency. Our goal is to help customers reduce turnaround time, improve efficiency, and simplify terminal payment operations through digital innovation.

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Information We Collect

To provide our online payment services, Hind Terminals may collect information including:

• Customer Name
• Company Name
• Email Address
• Mobile Number
• Delivery Order / Booking Details
• Container Information
• Transaction & Payment Details

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How We Use Your Information

• Generate Proforma and Final Invoices.
• Process online payments securely.
• Verify customer identity.
• Send payment confirmations and notifications.
• Improve our digital services and customer experience.

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Data Security

Hind Terminals employs secure communication protocols and appropriate technical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or misuse.

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Information Sharing

Hind Terminals does not sell, rent, or trade your personal information. Information may only be shared with authorized payment processors, regulatory authorities, or service providers where required for payment processing or compliance with applicable laws.

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Cookies

Our website may use cookies and similar technologies to improve performance, remember user preferences, and enhance your browsing experience.

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Your Rights

You may contact us to update your information, request corrections, or seek clarification regarding the processing of your personal data.

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1. Acceptance of Terms

HTPay is an online payment platform operated by Hind Terminals Pvt. Ltd. for processing Empty Container Handling charges. By using this portal, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

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2. User Responsibilities

• Provide accurate and complete information.
• Keep your login credentials confidential.
• Ensure payment details are correct before submission.
• Use the portal only for lawful purposes.
• Do not attempt unauthorized access to the system.

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3. Online Payments

All payments are processed through an authorized and secure payment gateway. A transaction will be considered successful only after confirmation is received from the payment gateway.

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4. Invoices

Proforma Invoices are generated prior to payment. Upon successful payment confirmation, the system automatically generates the Final Tax Invoice / E-Invoice where applicable.

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5. Cancellation & Refunds

Any refund or cancellation request shall be governed by the HTPay Refund Policy. Approved refunds will be processed according to the applicable banking and payment gateway timelines.

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6. Security

Users are responsible for safeguarding their login credentials. Hind Terminals employs appropriate security measures; however, users should immediately report any suspected unauthorized access.

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7. Limitation of Liability

Hind Terminals Pvt. Ltd. shall not be liable for delays, interruptions, or failures caused by internet connectivity, banking systems, payment gateway downtime, or other events beyond reasonable control.

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8. Changes to Terms

Hind Terminals Pvt. Ltd. reserves the right to modify these Terms & Conditions at any time. Continued use of the portal after such changes constitutes acceptance of the updated terms.

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General Policy

HTPay is a secure online payment platform developed solely to facilitate online payment of terminal-related charges. The portal only collects and records payments and does not have the authority to approve, reject, or process refund requests.

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No Refund Processing on Portal

Once a payment has been successfully completed through HTPay, no refund request can be initiated or processed through this portal.

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Refund Request Process

If you believe a refund is applicable due to an exceptional circumstance, please contact the appropriate department of Hind Terminals Pvt. Ltd. Your request will be reviewed in accordance with the company's internal policies and procedures.

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Processing Time

Any approved refund will be processed by the concerned department of Hind Terminals Pvt. Ltd. The time required for credit of the amount, if approved, will depend on the payment method, banking system, and applicable financial institution timelines.

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Need Assistance?

For any payment discrepancies, duplicate transactions, or refund-related queries, please contact the concerned department of Hind Terminals Pvt. Ltd. using the contact details provided in the Contact Us section.

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